Elizabeth Renter

Elizabeth Renter is a journalist at NerdWallet, where she covers insurance. She has particular interest in data-centric topics and how consumers interact with the insurance industry.

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Ranking States' Websites

Elizabeth Renter

State insurance agency sites vary widely on providing people with useful, timely information. Texas is best. New Mexico is, well....

Six Things

The Biggest Issues From 2024

By Paul Carroll

Based on readership, these are the themes that most resonated with subscribers to Six Things in 2024.

AI Revolutionizes Insurance Underwriting

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities. 

6 Principles for Customer Experience Excellence

Insurers can transform customer experience through strategic digitization and AI-powered innovation.

5 Ways to Modernize Customer Communications

Rather than use communications merely to satisfy operational and compliance requirements, insurers should leverage them to build trust and stand apart from competitors. 