Ernie Crawford

Ernie Crawford is president/CEO and founder of Crawford Technologies. He has more than 30 years of senior marketing and management experience in the high-volume digital printing market.

Most Recent

What About Clients Who Don't See Well?

Ernie Crawford

Whether due to legislation or the desire for great customer experience, insurers must make all documents accessible to the blind and partially sighted.

Six Things

The Biggest Issues From 2024

By Paul Carroll

Based on readership, these are the themes that most resonated with subscribers to Six Things in 2024.

AI Revolutionizes Insurance Underwriting

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities. 

6 Principles for Customer Experience Excellence

Insurers can transform customer experience through strategic digitization and AI-powered innovation.

5 Ways to Modernize Customer Communications

Rather than use communications merely to satisfy operational and compliance requirements, insurers should leverage them to build trust and stand apart from competitors. 