Francis Dion

Francis Dion is the chief executive officer of Xpertdoc Technologies. With his entrepreneurial drive and passion for client services, Dion has more than 20 years of experience in software development, managing IT services and consulting and training services.

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Checklist for Improving Consumer Experience

Francis Dion

Here’s a quick checklist of things CIOs can focus on today to start improving the consumer experience.

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Tips on Improving the Customer Experience

Francis Dion

The perception is that insurers use outdated methods of communication, making them appear untrustworthy, even incompetent.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.