Mark Jones

Mark Jones, PhD is the director of the Employee Assistance Program at Union Pacific Railroad located in Omaha, Nebraska. Jones has been the EAP director at UPRR since 2005. Jones’s job duties at UPRR include overseeing a service delivery model covering 50,000 employees and their dependents.

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Union Pacific Leads on Suicide Prevention

Mark Jones

Union Pacific Railroad sponsored a company-wide suicide awareness program and touched nearly 10,000 employees in one day.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.