Mark Shapland

Mark Shapland is a senior consultant with the Dubai office of Milliman. He joined the firm in 2003 after 24 years of experience at insurance companies and other consulting firms.

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Quantum Leap on Reserve Estimates

Mark Shapland

A dynamic tool, covering all stages of development, allows for the calibration of a benchmark that better resembles individual portfolios.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.