Mary Parsons

Mary Parsons is executive vice president, sales and distribution leader, Chubb Personal Risk Services.

Most Recent

Latest Insights on Customer Behavior

By

Increasingly, people no longer view insurance as a transaction – instead, they see insurance as a part of their overall financial wellbeing.

All Articles

COVID-19 Boosts Cyber Risks in U.S.

By

The good news is individuals can protect themselves by changing passwords regularly, keeping software up-to-date and using a private VPN.

How High Touch Outweighs High Tech

By

Clients may have increased access but not always the ability to translate price and item information into useful knowledge.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

1

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

2

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.

3

Secret Powers Behind Super Insurance Agents

Three technologies are transforming insurance agents into digital-age concierges for their customers.

4

How to Tackle Third-Party Security Challenges

As insurance firms grapple with rising cyber threats, effective B2B identity management becomes crucial for protecting sensitive data.

5

Keys to Commercial Property Insurance Management

Data-driven technologies reshape commercial property insurance as managers tackle evolving risks and regulatory demands.

6

ITL Recommends

What AI Means for Compliance

By

Insurance Thought Leadership

Casey Beckman Future of RIsk

From Trust to Technology: The Tipping Point for Insurance Customers

By

ITL Partner: Majesco

scale

How to Find the Right Carrier Partners

Beyond Silos: Strengthening Operational Resilience with Integrated Risk Management

By

square cube light

8 Trends Shaping the Future of Insurance in 2025

By

ITL Partner: Majesco

record store

AI Revolutionizes Insurance Underwriting

By

Artificial Intelligence

Transforming Insurance With RPA

By

Gray and Gold Steel Gears

5 Ways to Modernize Customer Communications

By

Rows of Purple Megaphones