Mike Fitzgerald

If you spend $1 on development in the traditional approach, what would it cost you using today's tools and techniques? Pennies.

Because firms must now provide more and cut costs at the same time, planning must include an "innovation perspective."

While bigger companies can afford professional risk management services, smaller companies typically cannot. The solution: an avatar.

Historically, policies are periodic, but risk is continuous. Now, as an auto insurer shows, technology allows for real-time risk management.

Tokio Marine shows how to make the transition from periodic sales and service to a continuous relationship with customers.