Nicholas Piel

Nicholas Piël is the founder and CEO of Surfly, a leading visual engagement tool for sharing web sessions online. With Surfly co-browsing, support agents and advisers can remotely assist website visitors without the need to download additional software.

Most Recent

Will Chatbots Take Over Contact Centers?

Nicholas Piel

Chatbots provide obvious benefits to any company with a call center. But how do consumers feel about this rapid change in customer service?

Six Things

The Biggest Issues From 2024

By Paul Carroll

Based on readership, these are the themes that most resonated with subscribers to Six Things in 2024.

AI Revolutionizes Insurance Underwriting

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities. 

6 Principles for Customer Experience Excellence

Insurers can transform customer experience through strategic digitization and AI-powered innovation.

5 Ways to Modernize Customer Communications

Rather than use communications merely to satisfy operational and compliance requirements, insurers should leverage them to build trust and stand apart from competitors. 