Patrick Cox

Patrick Cox is chairman and CEO of TRUSTID, which enables companies to increase the efficiency of their fraud-fighting efforts through pre-answer caller authentication and the creation of trusted caller flows that avoid identity interrogation, allowing resources to be focused on real threats.

Most Recent

Fighting Fraud With Multifactor ID

Patrick Cox

Bank customers must use both a physical debit card and a PIN. For increased security, insurers need similar multifactor identification.

Six Things

The Biggest Issues From 2024

By Paul Carroll

Based on readership, these are the themes that most resonated with subscribers to Six Things in 2024.

AI Revolutionizes Insurance Underwriting

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities. 

6 Principles for Customer Experience Excellence

Insurers can transform customer experience through strategic digitization and AI-powered innovation.

5 Ways to Modernize Customer Communications

Rather than use communications merely to satisfy operational and compliance requirements, insurers should leverage them to build trust and stand apart from competitors. 