Paul Krasnow

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Too little tech, and you’ll seem out of touch; too much, and you’ll lose the personal touch that keeps customers loyal and engaged.

The winners of the Global Innovation Awards, which the International Insurance Society and ITL handed out last week, suggest a revealing theme.

AI emerges as both threat and solution in cyber insurance, reshaping risk assessment and breach response.

Insurers must evolve mobile apps to meet policyholder demands and boost engagement in an increasingly digital world.

As coral reefs face unprecedented bleaching events, parametric insurance emerges as a vital tool for protecting ecosystems.

Technology disruption, skills gaps and workplace conflict reshape modern work environments amid unprecedented change.

Earth observation technology emerges as a crucial tool in predicting and fighting wildfires.

Automation helps insurers address fragmentation, security risks and rising customer expectations in claims processing.