Rao Yuan

Rao Yuan is vice president of insurance analytics at TransUnion. Yuan leverages TransUnion’s data assets to develop credit-based and data-driven solutions to serve the insurance industry.

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Challenges Remain on Use of Data, Analytics

Rao Yuan

Some 40% to 50% of analysts spend their time wrangling the data, rather than finding meaningful insights through analytics.

Six Things

The Biggest Issues From 2024

By Paul Carroll

Based on readership, these are the themes that most resonated with subscribers to Six Things in 2024.

AI Revolutionizes Insurance Underwriting

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities. 

6 Principles for Customer Experience Excellence

Insurers can transform customer experience through strategic digitization and AI-powered innovation.

5 Ways to Modernize Customer Communications

Rather than use communications merely to satisfy operational and compliance requirements, insurers should leverage them to build trust and stand apart from competitors. 