Renaud Million

Renaud Million is the CEO of Spixii, a leading conversational automation platform for insurance customer-facing processes.

Most Recent

What's After COVID for Call Center Reps?

Renaud Million

Chatbots can deliver consistent service to an increasingly digital-first customer base while easing the pressure on remote call handlers.

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Why CX Must Trump Efficiency

Renaud Million

Companies talk about improving customer experience but focus too much on saving money. Customer process automation does both.

Integrating Chatbots, Policy-Handling Apps

Damiano Pietroni

Renaud Million

Here are key insights on how to best use chatbots in the quote-and-buy process for customers.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.