Renaud Million

Renaud Million is the CEO of Spixii, a leading conversational automation platform for insurance customer-facing processes.

Most Recent

What's After COVID for Call Center Reps?

Renaud Million

Chatbots can deliver consistent service to an increasingly digital-first customer base while easing the pressure on remote call handlers.

All Articles

Why CX Must Trump Efficiency

Renaud Million

Companies talk about improving customer experience but focus too much on saving money. Customer process automation does both.

Integrating Chatbots, Policy-Handling Apps

Damiano Pietroni

Renaud Million

Here are key insights on how to best use chatbots in the quote-and-buy process for customers.

Six Things

Beware the Algorithm!

By Paul Carroll

Lawyers and consumer advocates are demonizing algorithms any time a decision goes against a policy holder. Let's talk about them less.

How to Navigate Social Inflation

Facing increasingly complex claims, insurers must modernize, shift their cultures to prioritize efficiency and empathy, and seek legal reforms. 

Managing Loss Control With Location Intelligence

By combining historical aerial imagery, property condition data, and AI, insurers can optimize underwriting, inspections, and fraud reduction.

A Practical Approach to AI in Insurance

Insurers can use AI to solve specific problems without causing major disruptions.

AI in Insurance: Balancing Innovation and Caution

AI's potential to transform insurance clashes with the industry's risk-averse nature, creating a complex landscape for insurers to navigate.

Why Obesity Rates Won't Stop Rising

The government must partner with organizations and insurers to increase the availability of obesity medications.

How Business Rules Engines Can Slash Time to Market

The systems streamline the management of business rules, letting insurers adapt swiftly and efficiently without the need for intervention by IT. 

The Future of Risk

Renaud Million

Most Recent

What's After COVID for Call Center Reps?

All Articles

Why CX Must Trump Efficiency

Integrating Chatbots, Policy-Handling Apps

Beware the Algorithm!

How to Navigate Social Inflation

Managing Loss Control With Location Intelligence

A Practical Approach to AI in Insurance

AI in Insurance: Balancing Innovation and Caution

Why Obesity Rates Won't Stop Rising

How Business Rules Engines Can Slash Time to Market

How Brokers Can Optimize Their Carrier Strategies

The Five Things Agencies Must Do Before the Hard Market Ends

Beyond Silos: Strengthening Operational Resilience with Integrated Risk Management

A Novel Approach to Curbing Healthcare Costs

Realignment in Insurance: Business Models, Product, Value-Added Services

How to Tackle Key Insurance Claims Challenges

Why Obesity Rates Won't Stop Rising

From Trust to Technology: The Tipping Point for Insurance Customers