Rhonda Basler

Rhonda Basler leads the customer engagement team at Hallmark Business Connections, Hallmark’s B2B subsidiary.

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Your brand’s empathy matters more than ever to customers who’ve undergone what can only be called an emotional roller coaster.

Focusing on the human element will improve consumers' experience; empathy and top-notch communication must be the driving forces.

Lawyers and consumer advocates are demonizing algorithms any time a decision goes against a policy holder. Let's talk about them less.

Facing increasingly complex claims, insurers must modernize, shift their cultures to prioritize efficiency and empathy, and seek legal reforms. 

By combining historical aerial imagery, property condition data, and AI, insurers can optimize underwriting, inspections, and fraud reduction.

Insurers can use AI to solve specific problems without causing major disruptions.

AI's potential to transform insurance clashes with the industry's risk-averse nature, creating a complex landscape for insurers to navigate.

The government must partner with organizations and insurers to increase the availability of obesity medications.

The systems streamline the management of business rules, letting insurers adapt swiftly and efficiently without the need for intervention by IT. 