Rob Maille

Rob Maille is head of strategy and customer experience at CommerceCX, as well as a co-founder.

Most Recent

The industry recently perked up its ears and started investing in technologies that other industries have leveraged for years. Why now?

A study finds that U.S. homes will lose $1.47 trillion of value by 2055 because of climate change. Therein lies a major challenge — and opportunity.

While many more than 20 key issues matter for risk managers, climate change, mental health, and aging infrastructure are among those that stand out.

Modern underwriting tools combat adverse selection by delivering curated data that drives confident risk decisions.

AI reshapes insurance as leaders focus on data pipelines, personalization and ERP transformation.

Embedded insurance faces unique challenges in life and health markets, requiring innovative solutions beyond traditional P&C approaches.

The Echo Model challenges traditional insurance marketing funnels by prioritizing continuous engagement over linear conversion paths.

Comparative rating tools empower small insurance agencies to compete effectively by streamlining quotes and expanding access to carriers.