Robert Baldock

You need to be able to apply big data analytics in near-real or even real time while engaging with a customer or another computer.

To kick-start innovation, understand the frustrations that customers experience in their dealings with you – and competitors.

We are almost at the point when ALL future apps will include elements of AI -- and the implications are profound.

Innovation has to be driven from the edge – by front line staff immersed in real problems – rather than in a remote lab dealing in theoretical issues.