Ruth Philpott

Ruth Philpott is a director with PwC’s financial services people and change practice.

Most Recent

Modernization: The Key Role for PMOs

The transformational journey needs sequenced milestones, requiring systematic supervision by a program management office (PMO).

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Modernization: The Key Role for HR

Elaine Miller

Ruth Philpott

Modernization is not just about changes to processes and technology. There also are potentially profound organizational and talent-related changes.

Six Things

The Biggest Issues From 2024

By Paul Carroll

Based on readership, these are the themes that most resonated with subscribers to Six Things in 2024.

AI Revolutionizes Insurance Underwriting

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities. 

6 Principles for Customer Experience Excellence

Insurers can transform customer experience through strategic digitization and AI-powered innovation.

5 Ways to Modernize Customer Communications

Rather than use communications merely to satisfy operational and compliance requirements, insurers should leverage them to build trust and stand apart from competitors. 

Broken Trust, Insurance Industry Included

The public reaction to the assassination of UnitedHealthcare's CEO shows that the insurance industry faces a profound problem.

Blending AI With Human Interaction

'Humanomation' combines automation and the human touch for a more efficient, empathetic insurance claims process.

AI Reshapes Future of Workers' Comp

Artificial intelligence promises to revolutionize workers' compensation, but ethical implementation remains crucial for industry success.

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