Steve McOrmond

Steve McOrmond is senior content marketing manager at Chisel AI and editor of the Writing the Future blog, a commercial insurance forum that focuses on digital transformation, change management and the impact of innovative technologies like artificial intelligence on the insurance industry.

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Characteristics of an Effective Change Agent

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84% of executives agreed that innovation is critical to their growth strategy, but only 6% are satisfied with innovation performance.

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Agents

Wanted: Courageous Change Agents

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Insurers need to embolden change agents and embed courage into their culture so it permeates every level of the organization from top to bottom.

5 Trends to Watch in Commercial Auto

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“We believe underwriting profits for commercial auto insurers will likely remain elusive as the economy opens back up,” S&P says.

Six Things

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What Trump 2.0 Means for Climate Initiatives

By Paul Carroll

With a president-elect who talks about the "climate hoax," insurers can play a key role in ensuring that progress continues on resilience in the face of climate change.

Embedded Insurance: A Major Disruptor

Embedded insurance promises to disrupt insurance distribution as well as product and help close the “protection gap”--the 50% of all economic losses not covered by insurance.

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Can AI Serve as a Concierge?

Life insurers need to provide customers a more human experience, and AI can serve up poignant insights, at the moment of truth, when it matters most.

2

Transforming Insurance Operations With AI

As carriers and agencies adapt to hybrid work models, AI-powered tools are becoming increasingly crucial for maintaining efficiency and quality of service.

3

The 'Digital Roundtrip' of Insurance

Think of agencies as a relay team: Connecting all systems, people, and stages of the client journey and policy lifecycle makes the baton handoffs much easier.

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6 Keys for Policy Management Software

Integrating insurance policy management software with the rest of an agency's tech ecosystem can generate insights and boost productivity. 

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How to Handle GenAI Security Issues

Here is a flexible software security review framework that organizations can use to improve their security posture.

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Beyond Silos: Strengthening Operational Resilience with Integrated Risk Management

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A Novel Approach to Curbing Healthcare Costs

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Insurance Thought Leadership

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Realignment in Insurance: Business Models, Product, Value-Added Services

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How to Navigate Social Inflation

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Managing Loss Control With Location Intelligence

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A Practical Approach to AI in Insurance

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