Steve McOrmond

Steve McOrmond is senior content marketing manager at Chisel AI and editor of the Writing the Future blog, a commercial insurance forum that focuses on digital transformation, change management and the impact of innovative technologies like artificial intelligence on the insurance industry.

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Characteristics of an Effective Change Agent

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84% of executives agreed that innovation is critical to their growth strategy, but only 6% are satisfied with innovation performance.

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Agents

Wanted: Courageous Change Agents

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Insurers need to embolden change agents and embed courage into their culture so it permeates every level of the organization from top to bottom.

5 Trends to Watch in Commercial Auto

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“We believe underwriting profits for commercial auto insurers will likely remain elusive as the economy opens back up,” S&P says.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

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Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

2

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.

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Secret Powers Behind Super Insurance Agents

Three technologies are transforming insurance agents into digital-age concierges for their customers.

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How to Tackle Third-Party Security Challenges

As insurance firms grapple with rising cyber threats, effective B2B identity management becomes crucial for protecting sensitive data.

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Keys to Commercial Property Insurance Management

Data-driven technologies reshape commercial property insurance as managers tackle evolving risks and regulatory demands.

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ITL Recommends

What AI Means for Compliance

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Insurance Thought Leadership

Casey Beckman Future of RIsk

From Trust to Technology: The Tipping Point for Insurance Customers

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ITL Partner: Majesco

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How to Find the Right Carrier Partners

Beyond Silos: Strengthening Operational Resilience with Integrated Risk Management

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8 Trends Shaping the Future of Insurance in 2025

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ITL Partner: Majesco

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AI Revolutionizes Insurance Underwriting

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Artificial Intelligence

Transforming Insurance With RPA

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Gray and Gold Steel Gears

5 Ways to Modernize Customer Communications

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Rows of Purple Megaphones