Troy Korsgaden

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Digital Is the Assistant We Always Wanted

Troy Korsgaden

So why do many companies and advisers in our industry resist digital advances like customer self-service and apps?

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Nonstandard Auto Insurance's Key Role

Troy Korsgaden

Customers, insurance carriers and their distribution need nonstandard auto protection for drivers now more than at any time in history.

6 Burning Questions on Field Reorganization

Troy Korsgaden

David Ascher

Timid steps are giving way to massive reorganizations and wholesale redesigns of compensation programs.

Agents Must Become ‘Discussion Partners’

Troy Korsgaden

With digitization greatly increasing customers' expectations, here are eight ways that agents can become valued "discussion partners."

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The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.