Vinod Kachroo

Some innovative insurers are starting to gamify elements of the customer experience as well as the value chain.

The key is to view what may seem to be common buzzwords not only as trends, but also as technologies and concepts that will push the industry forward.|

As much as the focus has been on an engaging experience, work has to be done on the back end, too, to address age-old problems. 

2019 will see many technology trends continue but with key modifications to increase focus on business transformation and value.