William Heitman

William Heitman is the founder and managing director of The Lab Consulting. He is a visionary business leader who has helped Fortune 500 leaders maximize capacity and productivity while containing costs for more than 25 years.

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How to Cut P&C Claims Leakage

William Heitman

Typically, Knowledge Work Standardization alone delivers labor savings in excess of 20%, easily self-funding its own implementation.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.