Dave Ovenden

Dave Ovenden is the global lead of pricing, product, claims and underwriting at Willis Towers Watson’s insurance consulting and technology business.

Most Recent

It's Not Human Vs. Machine; It's PLUS

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What is right for your business, and where do you strike the balance between people-focused and automated processes?

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In Search of the Digital X-Factor

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How commercial insurers capture, clean and use data across their distribution channels will become their competitive lifeblood.

COVID-19 and Need for Analytical Insurers

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Stronger analytics can assist insurers through the COVID-19 crisis, and create building blocks for longer-term business benefits.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

1

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

2

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.

3

Secret Powers Behind Super Insurance Agents

Three technologies are transforming insurance agents into digital-age concierges for their customers.

4

How to Tackle Third-Party Security Challenges

As insurance firms grapple with rising cyber threats, effective B2B identity management becomes crucial for protecting sensitive data.

5

Keys to Commercial Property Insurance Management

Data-driven technologies reshape commercial property insurance as managers tackle evolving risks and regulatory demands.

6

ITL Recommends

What AI Means for Compliance

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Insurance Thought Leadership

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From Trust to Technology: The Tipping Point for Insurance Customers

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How to Find the Right Carrier Partners

Beyond Silos: Strengthening Operational Resilience with Integrated Risk Management

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8 Trends Shaping the Future of Insurance in 2025

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AI Revolutionizes Insurance Underwriting

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Artificial Intelligence

Transforming Insurance With RPA

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5 Ways to Modernize Customer Communications

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