David Boyle

David Boyle is a partner in the advisory services practice of Ernst & Young LLP. Boyle has more than 25 years of financial services industry experience, consulting and outsourcing experience.

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3 Ways RPA Enables Growth

David Boyle

While robotic process automation creates uncertainty, the upside is tremendous – both from an operations and workforce perspective.

Six Things

The Biggest Issues From 2024

By Paul Carroll

Based on readership, these are the themes that most resonated with subscribers to Six Things in 2024.

AI Revolutionizes Insurance Underwriting

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities. 

6 Principles for Customer Experience Excellence

Insurers can transform customer experience through strategic digitization and AI-powered innovation.

5 Ways to Modernize Customer Communications

Rather than use communications merely to satisfy operational and compliance requirements, insurers should leverage them to build trust and stand apart from competitors. 