And the customer perception is that insurers' service is lousy, largely because of call centers. The solution is a move to mobile -- and it can cut costs.
Graham
Ripley
Graham Ripley
Graham Ripley is a fellow of the Chartered Insurance Institute and holds an MBA (Oxford), with an honors diploma in O&M. He was systems and computer services manager for Endsleigh Insurance Services for 16 years, and for a similar period became the head of mortgage services and insurance at Cheltenham & Gloucester.