Innovation & Technology

Carriers treat AI like a new engine in an old car, but AI-driven processes demand entirely reimagined operating models.

AI chatbots streamline routine insurance tasks, but judgment calls, emotional nuance, and complex claims still demand human oversight.

AI shifts insurance claims operations from fraud detection to customer service, shedding the industry's tech-laggard reputation.

New evidence that AI-assisted lawyers outperform peers puts cautious law firms at a growing competitive disadvantage.