Strategy & Operations

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What Radical Transformers Do Differently

By

Swami Jayaraman

Financial services executives fear digital transformation delays spell permanent irrelevance, yet only 21% pursue radical back-office overhauls.
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The Hidden Costs in Insurance Fund Flows

By

Curt Hess

Fragmented claims fund management drains liquidity and delays payments, forcing insurers to modernize outdated financial infrastructure.
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Adding Perspective to Asset Allocation Decisions

By

Nyan Paing Tin

Matthew Reilly

Risk-based capital charges reveal why insurers need more sophisticated portfolio optimization than traditional methods provide.
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A New Path for Insurance Transformation

By

David Lien

AI can transform trust from an abstract idea into measurable, actionable frameworks—reshaping customer relationships and redefining the future of insurance.

Customer Experience

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Gen Z and the Coverage Gap

Todd Sangid

Gen Z homeowners face a dangerous contradiction: rising property damage fears paired with plans to cut coverage.

View of the top of a globe of Earth with data points coming off the globe represented with white verticle lines

The Customer Revolution in Insurance

Rory Yates

Insurers sit on data goldmines yet fail to leverage customer insights like tech giants, missing trillion-dollar opportunities.

4 CX Insights for Insurers

Eileen Potter

Half of insurance consumers welcome AI suggestions for their plans but expect measurable improvements first.

Diversity & Inclusion

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Life Insurance Needs More Women Leaders

Nicole Mwesigwa

Life insurance's AI-driven transformation demands more women leaders to ensure ethical implementation and collaborative, customer-focused innovation.

Insurance Industry Battles DEI Fatigue

Desmond Marryshow

The insurance industry faces a retention crisis as voluntary turnover soars amid workplace culture challenges.

The Power of Diversity

Insurance Thought Leadership

In this Future of Risk conversation, Deb Smallwood explains how breakthroughs in AI create openings to finally advance the industry's diversity goals.

Leadership

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One Dark Brown Chess Piece Separated From Red Pawn Chess Pieces

What Radical Transformers Do Differently

Swami Jayaraman

Financial services executives fear digital transformation delays spell permanent irrelevance, yet only 21% pursue radical back-office overhauls.

Black Calculator Near Ballpoint Pen on White Printed Paper

Adding Perspective to Asset Allocation Decisions

Nyan Paing Tin

Matthew Reilly

Risk-based capital charges reveal why insurers need more sophisticated portfolio optimization than traditional methods provide.

An artist’s illustration of artificial intelligence

A New Path for Insurance Transformation

David Lien

AI can transform trust from an abstract idea into measurable, actionable frameworks—reshaping customer relationships and redefining the future of insurance.

Operational Efficiency

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What Radical Transformers Do Differently

Swami Jayaraman

Financial services executives fear digital transformation delays spell permanent irrelevance, yet only 21% pursue radical back-office overhauls.

Man's hand on a desk typing onto a calculator

The Hidden Costs in Insurance Fund Flows

Curt Hess

Fragmented claims fund management drains liquidity and delays payments, forcing insurers to modernize outdated financial infrastructure.

Adding Perspective to Asset Allocation Decisions

Nyan Paing Tin

Matthew Reilly

Risk-based capital charges reveal why insurers need more sophisticated portfolio optimization than traditional methods provide.

Predict & Prevent

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Street view of a a crosswalk with cars and large buildings in the background against a grey sky

Why Geopolitical Intelligence Is Now Key

Pierre du Rostu

As geopolitical threats surge and create a "polycrisis," insurers must pivot from reactive coverage to intelligence-driven risk prevention.

Beige-green one-story house with big windows and a lot of lights on against a blue sky with clouds and hills

Can Insurtech Fix Homeowners Insurance?

Matteo Carbone

Even a 20% gain in operational efficiency doesn't move the needle enough. The real opportunity is in "connect and protect."

The Future of AI-Driven Risk Mitigation

Sid Dixit

AI is revolutionizing insurance risk management, enabling personalized assessments and loss prevention.

Talent Gap

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October 2025 ITL FOCUS: Talent Gap

Insurance Thought Leadership

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

A Solution for the Talent Gap?

Insurance Thought Leadership

What if many of the 400,000 people expected to retire soon from insurance jobs just moved into "pre-tirement" and continued to work part-time?

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Intelligent Automation in HR

Roman Davydov

With 62% of HR professionals operating beyond capacity, intelligent process automation offers strategic relief from overwhelming workloads.

Six Things