ITL Partner: insured.io

Insurance M&A activity is poised for steady growth in 2025. Here’s what carriers need to know to ensure dealmaking success.

To combat rising costs, mid-sized insurance carriers should adopt technology solutions to reduce operational costs, streamline processes, and improve customer retention.

Continuous engagement through a customer portal can build long-term relationships, loyalty, and trust.

We analyzed 250,000 insurance customers and found that customer engagement through multiple channels greatly impacts retention and renewals.

To attract and retain younger consumers, carriers should take a page from the omnichannel customer experience strategies of the “Big Tech” providers.

Having a customer portal is a non-negotiable, but deciding how much to invest in its design is the challenge.

Carriers face pressure from consumers to speed up the P&C claims process. An omnichannel engagement strategy should be part of the solution.

As climate-related disasters push large carriers out of key insurance markets, smaller carriers can take the lead.

Gain insights from a study on 250,000 P&C insurance customers' multichannel engagement and receive 10 tips for better customer experiences.