John Smith

John Smith is president and chief executive officer at Pennsylvania Lumbermens Mutual Insurance (PLM).

With more than 40 years in the insurance industry, he has been a part of PLM since 1998.

Most Recent

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Reinsurers Are Pulling Back

John Smith

CAT events, combined with other economic factors, are making reinsurance either impossible or difficult to secure.

All Articles

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Talent Gap: Getting Back to Basics

John Smith

As the industry faces mass retirements and a challenging labor market, it’s time to get down to brass tacks. Maybe the solution is simpler than we think.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.