Olivier Njamfa

Olivier Njamfa has more than 25 years of experience in digital technologies and software industry all around the world. Today, Njamfa is an expert in digital customer engagement solutions supported by linguistics and cognitive technologies.

Most Recent

Insurers Fail at Digital Experience

Olivier Njamfa

Insurers could only answer 28% of queries across digital channels, and 14% failed to respond successfully on either email, social media or chat.

Six Things

And the Winners Are...

By Paul Carroll

The winners of the Global Innovation Awards, which the International Insurance Society and ITL handed out last week, suggest a revealing theme.

How AI is Reshaping Cyber Insurance

AI emerges as both threat and solution in cyber insurance, reshaping risk assessment and breach response.

6 Ways to Modernize Mobile Apps for Policyholders

Insurers must evolve mobile apps to meet policyholder demands and boost engagement in an increasingly digital world.

Parametric Insurance Can Protect Coral Reefs

As coral reefs face unprecedented bleaching events, parametric insurance emerges as a vital tool for protecting ecosystems.

3 Key Workplace Challenges Reshaping Business

Technology disruption, skills gaps and workplace conflict reshape modern work environments amid unprecedented change.

Geospatial Technology Helps Combat Wildfire Threat

Earth observation technology emerges as a crucial tool in predicting and fighting wildfires.

How to Tackle Key Insurance Claims Challenges

Automation helps insurers address fragmentation, security risks and rising customer expectations in claims processing.

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