Richard Hartley

Richard Hartley is the CEO of Cytora.

Cytora uses AI to change the way insurers understand risk and how digitally driven changes are affecting the insurance industry.

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An artist’s illustration of artificial intelligence

How LLMs Are Driving the Insurance Industry

Richard Hartley

Large language models will let insurers onboard, renew and service risks at close to zero marginal cost, underpinned with consistent control over risk selection.

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The Underwriter 2.0, in the Era of AI

Richard Hartley

Greater digitization and AI will create more unity among underwriting, data strategy and technology teams, eliminating silos.

Six Things

The Biggest Issues From 2024

By Paul Carroll

Based on readership, these are the themes that most resonated with subscribers to Six Things in 2024.

AI Revolutionizes Insurance Underwriting

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities. 

6 Principles for Customer Experience Excellence

Insurers can transform customer experience through strategic digitization and AI-powered innovation.

5 Ways to Modernize Customer Communications

Rather than use communications merely to satisfy operational and compliance requirements, insurers should leverage them to build trust and stand apart from competitors. 