Scott McConnell

Scott McConnell serves as the divisional president, insurance, for NTT Data Services, a top 10 global business and IT services provider.

Most Recent

How to Evolve the Business Model

Scott McConnell

83% of survey takers said a digital business plaftorm is crucial, but only 23% have one that is working. Quite the dissonance…

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Reality Check for Robotic Automation

Scott McConnell

Companies often spend months creating bots that deliver little real efficiency because they don't reengineer the overall process.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.