Tim Angiolillo

Tim Angiolillo is a strategy lead at Cake & Arrow, a customer experience agency providing end-to-end digital products and services that help insurance companies redefine their customer experience.

Most Recent

Blockchain Transforms Customer Experience

Tim Angiolillo

Carriers will be able to provide customers with far more accurate quotes, creating more trust and eventually enabling more self-service.

All Articles

4 Ways to Improve Agent Experience

Tim Angiolillo

Most innovation is focused on direct-to-consumer (DTC), yet most P&C insurance sales still happen through agents. They deserve some help.

Six Things

Experimentation With Gen AI Must Be Far Bolder

By Paul Carroll

Generative AI will likely alter the business models of many industries; insurers should go beyond seeking efficiencies and experiment with deeper changes.

'Agentic AI' Rewrites the Rules (Again)

For insurance agents and brokers, "agentic AI" can function as a sales assistant or even a sales agent and carry much of the load for customer service.

Gen AI: The Game Changer Insurance Has Been Waiting for

Generative AI promises to revolutionize customer engagement, yet only 10% of companies fully embrace its transformative potential.

P&C Insurance: Mind The Gap(s)

The last three years are arguably the most challenging the P&C insurance model has faced, and a worrisome series of gaps has taken shape. 

AI Transforms P&C Insurance Data Governance

Generative AI enhances P&C insurance data governance, automating processes while strengthening regulatory compliance and data quality.

Rising Climate Risks Demand New Strategies

"Smart" hazard scores of each asset, combined with historical data and predictive insights, can provide comprehensive risk assessments.

Is Extreme Weather in Middle East a Trend?

Climate change intensifies extreme weather risks in the Middle East, challenging traditional insurance models and renewable energy projects.

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