Global Insurance Forum Experts Series: An Interview with Olav Cuiper

A Conversation with Olav Cuiper

Global Insurance Forum Experts Series: An Interview with Olav Cuiper

In this interview, Olav Cuiper, Chief Client Officer at RGA, explains:

--how to embark on a digital customer journey -- and why that has to happen now.

--how the pandemic has opened the way to new forms of engagement with customers, based on advice and service that go well beyond traditional products.

--why wholesale banking can be a good model for engagement in the insurance industry.

Date: November 9, 2022

Time: 10:00 am EST

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About the Speakers

Paul Carroll

Paul Carroll is the editor-in-chief of Insurance Thought Leadership.

He is also co-author of A Brief History of a Perfect Future: Inventing the Future We Can Proudly Leave Our Kids by 2050 and Billion Dollar Lessons: What You Can Learn From the Most Inexcusable Business Failures of the Last 25 Years and the author of a best-seller on IBM, published in 1993.

Carroll spent 17 years at the Wall Street Journal as an editor and reporter; he was nominated twice for the Pulitzer Prize. He later was a finalist for a National Magazine Award.

Olav Cuiper

Olav Cuiper is Executive Vice President and Global Chief Client Officer of Reinsurance Group of America, Incorporated. In 2021, RGA established its Global Client Office (GCO) in order to strengthen and align the company’s strategic client-centered approach and enable efficient service delivery and holistic solutions. Olav leads the GCO, which consists of Global Marketing, Client Engagement, Innovation and Partnerships (RGAX), Global Accounts, and Health. He is also a member of RGA’s Executive Committee.

Prior to his current role, Olav spent a decade leading RGA’s EMEA region, which incorporates Europe, the U.K., the Middle East, and Africa. Before joining RGA in 2009 as Managing Director of the Netherlands & Nordics office he he spent more than 20 years in the financial services industry in leadership positions encompassing market development and strategy, national and international insurance markets, and group life insurance. His roles included Managing (statutory) Director Europe at Fortis Insurance International, with board positions across Europe, and Managing (statutory) Director of Group Life/Institutional Clients for Delta Lloyd Insurance NV.