How to Find & Attract the Talent We Need

The industry faces a massive talent gap.

The industry faces a massive talent gap, both because we need to do better at attracting more diverse talent, including Gen Z, and because a huge number of senior people are nearing retirement -- a recent report says 400,000 employees will leave the insurance industry in the U.S. by 2026, out of a population of roughly 3 million, with similar patterns across global markets.

In this webinar, we'll explore how to attract the right talent, how to train new employees faster and better, how to retain them and how to make them more effective, including through technologies such as generative AI and through the strategic use of hybrid work.

Date: May 8, 2024

Time: 1:00 pm EDT

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About the Speakers

Paul Carroll

Paul Carroll is the editor-in-chief of Insurance Thought Leadership.

He is also co-author of A Brief History of a Perfect Future: Inventing the Future We Can Proudly Leave Our Kids by 2050 and Billion Dollar Lessons: What You Can Learn From the Most Inexcusable Business Failures of the Last 25 Years and the author of a best-seller on IBM, published in 1993.

Carroll spent 17 years at the Wall Street Journal as an editor and reporter; he was nominated twice for the Pulitzer Prize. He later was a finalist for a National Magazine Award.

Arthur Ozeki

Arthur Ozeki is Executive Vice President, Head of Asia Pacific based in Hong Kong. Prior to his current role, he served as Senior Vice President, China and Japan Markets for RGA and for RGAX Asia Pacific. Since joining the team in 2016, Arthur has played a pivotal role in strengthening RGA’s presence and market capabilities to serve the growing customer demand for innovative solutions across Asia. Prior to RGA, Arthur had more than 25 years of experience in international financial services, having worked in New York, Tokyo, and Singapore at major investment banks including J.P. Morgan, UBS and Macquarie, specializing in mergers and acquisitions. He is a member of RGA’s Executive Committee.

Arthur received a Bachelor of Science (B.S.) in Computer Science and Engineering from the Massachusetts Institute of Technology and an MBA from the University of Chicago’s Graduate School of Business.

Vishakha RM

Vishakha RM is a BFSI veteran with over three decades of wide-ranging experience. She has held the position of MD & CEO of IndiaFirst Life since 2015 and is best known for her result-oriented leadership. Her accomplishments over the past eight years have ensued a strong growth for IndiaFirst Life across all financial indicators.

Vishakha has been recognised as ASSOCHAM Woman Leader of the Year (2023) and features in ET-BFSI.com’s Dynamic Women Leaders in India (2022) and Powerful Women Leaders in the BFSI sector (2021). She has featured in Business Today’s Most Powerful Women (2022) and has won “CEO of the Year” at Campaign India's Women Leading Change Awards 2022. Vishakha has ranked among the Top 50 in Fortune India’s ‘Most Powerful Women’ in Business (2017, 2018, and 2019). Her other wins include ‘Most Influential Woman’ by Business World magazine and CA Business Leader – Women (2017) by The Institute of Chartered Accountants of India.

During her tenure, IndiaFirst Life has been Great Place to Work-Certified® for six consecutive years (2019-2023), recognised by the Great Place to Work® Institute (India) as India's Best Workplaces in BFSI for four consecutive years (2019-2022), as India's Best Workplaces for Women 2021 and India's Best 100 Companies to Work For 2021. The organisation has won Life Insurance Company of The Year at the India Insurance Summit 2022 and at the Navabharat BFSI Summit 2022, along with being recognised as Best Micro Insurer – India at the ICC Emerging Asia Conclave 2023. The organisation has also featured in The Economic Times’ Best Brands for 2 consecutive years (2021 and 2022).

A TEDx speaker, Vishakha has participated in prominent forums, such as the Institute of Directors' Global Convention, Jombay 1000 Women Leaders Program and more.

Ken Mungan, FSA, MAAA

Ken is the chairman of Milliman. He joined the firm in 1998. As chairman, Ken is working with all of Milliman’s professionals to serve our clients to protect the health and financial well being of people everywhere. Ken is a frequentspeaker at industry events and the author ofmany professional articles.

Prior to his election as the firm’s global chairman, Ken founded Milliman’s Financial Risk Management Practice. Milliman’s financial risk management business is the leading provider of hedging services to the retirement savings industry. Its work helps the clients of life insurance companies, banks, financial advisory platforms and mutual fund firms create strategies for success in retirement. In particular, Milliman’s strategies provide retail investors with institutional quality market risk management for variable annuities, 401(k)’s, and retail mutual funds. In addition, Milliman Financial Risk Management, LLC serves as an investment advisor to provide balance sheet hedging services for major financial institutions.