Alan Burger

Alan Burger is the CEO of InfoSlips North America.

With decades of expertise in customer communication (CCM/CXM), he specializes in leveraging technology, including AI, to turn transactional documents into dynamic, meaningful interactions.

Most Recent

Crisis Communication Is Key in Disasters

Alan Burger

Drawing from personal disaster experience, an insurance expert reveals how crisis communication can make or break recovery efforts.

Six Things

Brace Yourself for 'BYO' AI in the Workplace

By Paul Carroll

As companies innovate in their use of generative AI, a complication is coming: Individuals will bring their own versions to work.

AI Is Reshaping Insurance: 6 Trends to Watch

AI adoption in insurance accelerates as executives embrace real-time analytics and specialized technology for improved operations.

The Cyber Insurance Checklist

As cyber threats evolve, here are tips for businesses to ensure that they're not left uninsurable. 

Reinforcing Commercial Underwriting With AI Assistants

Generative AI assistants are transforming commercial underwriting by automating tasks and enhancing risk assessment capabilities.

The Blind Spots in Catastrophe Models

Traditional catastrophe models fall short as climate change intensifies natural disaster risks, demanding smarter approaches to assessment.

Tackling the Disconnect Between Insurers and Insureds

The insurance industry has focused on price, not service, for far too long, producing a failure to communicate with customers. 

How to Ensure Catastrophe Doesn’t Lead to Catastrophic Fraud

As California wildfires surge, insurers battle an $8 billion claims wave while fighting sophisticated fraud schemes.

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