Alicia Chandler

Alicia Chandler is president of First Franchise Capital, a First Financial Bank company, with customized loan products and services.

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Two women in blue and purple scrubs talking to each other in a hospital

Opportunity Now and in 2024

Alicia Chandler

The chance to grow or sell an agency can present itself quickly. Here are five steps to take to be ready when opportunity comes knocking.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.