Christy Traupe

Christy Traupe is the product market manager, integrated disability and absence management at FINEOS.

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How to Simplify Customer Experience

Automation and other digital technology, often unseen by the consumer, continue to improve operations for insurers with the vision to embrace them.

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New Ways to Monitor Customer Experience

Christy Traupe

Firms that still rely on siloed technology designed around products instead of customers will have trouble being agile and responsive.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.