Chuck Ruzicka

Chuck Ruzicka is a vice president of research and consulting at Novarica with extensive expertise in IT leadership and business transformation, as well as technology strategy for personal lines, commercial lines, workers compensation, life and specialty lines.

Most Recent

The End of Policy Admin Systems?

Chuck Ruzicka

Policy administration systems are becoming microservices that are integrated into other functions and may become invisible to users.

Six Things

The Biggest Issues From 2024

By Paul Carroll

Based on readership, these are the themes that most resonated with subscribers to Six Things in 2024.

AI Revolutionizes Insurance Underwriting

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities. 

6 Principles for Customer Experience Excellence

Insurers can transform customer experience through strategic digitization and AI-powered innovation.

5 Ways to Modernize Customer Communications

Rather than use communications merely to satisfy operational and compliance requirements, insurers should leverage them to build trust and stand apart from competitors. 