David Ollila

David Ollila is responsible for client development at X by 2, an application and data architecture consultancy, in Farmington Hills, MI, specializing in insurance technology transformation and modernization.

Most Recent

Today's Digital Customer: It's Me

David Ollila

I've had to send faxes, repeat my member ID over and over in the same conversation and not know how a policy change will affect my bill. Not good.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.