Joseph Harrington

Joseph S. Harrington, CPCU, ARP, is an independent business researcher and writer specializing in property/casualty insurance coverages and operations. He has published articles in numerous insurance publications and given several presentations to insurance industry meetings.

Most Recent

Do We Need Thought Leaders, or Followers?

Joseph Harrington

It may seem sacrilegious to say so, but it is more important for insurers to follow than it is for them to lead.

Six Things

The Biggest Issues From 2024

By Paul Carroll

Based on readership, these are the themes that most resonated with subscribers to Six Things in 2024.

AI Revolutionizes Insurance Underwriting

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities. 

6 Principles for Customer Experience Excellence

Insurers can transform customer experience through strategic digitization and AI-powered innovation.

5 Ways to Modernize Customer Communications

Rather than use communications merely to satisfy operational and compliance requirements, insurers should leverage them to build trust and stand apart from competitors. 