Michael Schrage

Michael Schrage is a research fellow at MIT Sloan School’s Initiative on the Digital Economy. He’s the author of "The Innovator’s Hypothesis" [MIT 2014], "Who Do You Want Your Customers to Become?" [Harvard Business Review Press 2012] and several other books on innovation and design.

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The Key to Digital Innovation Success

Michael Schrage

Sustainable innovation success doesn’t revolve simply around what innovations “do”; it builds on what they invite customers to become.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.