Nikhil Datar

Nikhil Datar is a customer experience improvement leader helping companies that want to put the customer at the center of their business model. He is a founding member of CXPA. He has led multiple customer experience transformation services and solutions that delivered direct business benefits.

Most Recent

Dare to Be Different: New Ways to Communicate With Customers

Nikhil Datar

Sathyanarayanan Sethuraman

Here is a blueprint for how insurers can go from communications with customers focused on regulated activities to ones that deliver real ROI.|

Six Things

Experimentation With Gen AI Must Be Far Bolder

By Paul Carroll

Generative AI will likely alter the business models of many industries; insurers should go beyond seeking efficiencies and experiment with deeper changes.

'Agentic AI' Rewrites the Rules (Again)

For insurance agents and brokers, "agentic AI" can function as a sales assistant or even a sales agent and carry much of the load for customer service.

Gen AI: The Game Changer Insurance Has Been Waiting for

Generative AI promises to revolutionize customer engagement, yet only 10% of companies fully embrace its transformative potential.

P&C Insurance: Mind The Gap(s)

The last three years are arguably the most challenging the P&C insurance model has faced, and a worrisome series of gaps has taken shape. 

AI Transforms P&C Insurance Data Governance

Generative AI enhances P&C insurance data governance, automating processes while strengthening regulatory compliance and data quality.

Rising Climate Risks Demand New Strategies

"Smart" hazard scores of each asset, combined with historical data and predictive insights, can provide comprehensive risk assessments.

Is Extreme Weather in Middle East a Trend?

Climate change intensifies extreme weather risks in the Middle East, challenging traditional insurance models and renewable energy projects.

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