Nikhil Datar

Nikhil Datar is a customer experience improvement leader helping companies that want to put the customer at the center of their business model. He is a founding member of CXPA. He has led multiple customer experience transformation services and solutions that delivered direct business benefits.

Most Recent

Dare to Be Different: New Ways to Communicate With Customers

Nikhil Datar

Sathyanarayanan Sethuraman

Here is a blueprint for how insurers can go from communications with customers focused on regulated activities to ones that deliver real ROI.|

Six Things

The Biggest Issues From 2024

By Paul Carroll

Based on readership, these are the themes that most resonated with subscribers to Six Things in 2024.

AI Revolutionizes Insurance Underwriting

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities. 

6 Principles for Customer Experience Excellence

Insurers can transform customer experience through strategic digitization and AI-powered innovation.

5 Ways to Modernize Customer Communications

Rather than use communications merely to satisfy operational and compliance requirements, insurers should leverage them to build trust and stand apart from competitors. 