Richard Victor

Dr. Richard A. Victor is a senior fellow with the Sedgwick Institute. He is the former president and CEO of the Workers Compensation Research Institute (WCRI), an independent, not-for-profit research organization that he founded.

Most Recent

Threats, Openings for Workers' Comp

Richard Victor

What if external factors overwhelm the workers' comp system's century-old ability to balance the rights of employees and employers?

All Articles

Are Workers' Comp Systems Broken?

Richard Victor

Here is a summary of research on how injured employees fare in workers' compensation systems.

How Crucial Is Trust in Workers' Comp?

Richard Victor

Absolutely crucial: A WCRI study found that fear of being fired was associated with four additional weeks for the employee on disability.

Six Things

The Biggest Issues From 2024

By Paul Carroll

Based on readership, these are the themes that most resonated with subscribers to Six Things in 2024.

AI Revolutionizes Insurance Underwriting

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities. 

6 Principles for Customer Experience Excellence

Insurers can transform customer experience through strategic digitization and AI-powered innovation.

5 Ways to Modernize Customer Communications

Rather than use communications merely to satisfy operational and compliance requirements, insurers should leverage them to build trust and stand apart from competitors. 