Robert Aurbach

Robert Aurbach is an experienced lawyer and workers' compensation system designer. He spent 15 years as the chief legal officer for the New Mexico Workers' Compensation Administration. Robert is the editor (since 2003) of the only peer-reviewed international professional journal devoted to workers' compensation issues.

Most Recent

Your Biggest Unmeasured Cost

Robert Aurbach

Workers' comp claims often have a psychological overlay that creates huge, subtle problems. There are four ways to tackle the issue.

Six Things

The Biggest Issues From 2024

By Paul Carroll

Based on readership, these are the themes that most resonated with subscribers to Six Things in 2024.

AI Revolutionizes Insurance Underwriting

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities. 

6 Principles for Customer Experience Excellence

Insurers can transform customer experience through strategic digitization and AI-powered innovation.

5 Ways to Modernize Customer Communications

Rather than use communications merely to satisfy operational and compliance requirements, insurers should leverage them to build trust and stand apart from competitors. 