Scott Klososky

Scott Klososky is a speaker, consultant and author, guiding leaders as they use technology to transform their organizations. Klososky is the founder and principal at Future Point of View and the author of four books, including his most recent title, "Did God Create the Internet? The Impact of Technology on Humanity."

Most Recent

How to Redesign Customer Experience

Scott Klososky

A new approach -- the Humalogy Scale -- lets you improve customer service while creating a lean organization that lowers costs.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.