Susanna Gotsch

Susanna Gotsch is director, industry analyst at CCC Intelligent Solutions. She has been with CCC since July 1992. Gotsch brings 20-plus years of experience within the automotive claims industry.

Most Recent

Top 5 P&C Insurance Trends in 2022

Susanna Gotsch

The trends stem from a changed work landscape, expanded use of ADAS, climate change, new customer expectations and complexity.

All Articles

Growing Demand for Digital Self-Service

Susanna Gotsch

Knowing which technologies to use and how to use them will improve customer satisfaction, retention and growth.

Six Things

What Trump 2.0 Means for Climate Initiatives

By Paul Carroll

With a president-elect who talks about the "climate hoax," insurers can play a key role in ensuring that progress continues on resilience in the face of climate change.

Embedded Insurance: A Major Disruptor

Embedded insurance promises to disrupt insurance distribution as well as product and help close the “protection gap”--the 50% of all economic losses not covered by insurance.

Can AI Serve as a Concierge?

Life insurers need to provide customers a more human experience, and AI can serve up poignant insights, at the moment of truth, when it matters most.

Transforming Insurance Operations With AI

As carriers and agencies adapt to hybrid work models, AI-powered tools are becoming increasingly crucial for maintaining efficiency and quality of service.

The 'Digital Roundtrip' of Insurance

Think of agencies as a relay team: Connecting all systems, people, and stages of the client journey and policy lifecycle makes the baton handoffs much easier.

6 Keys for Policy Management Software

Integrating insurance policy management software with the rest of an agency's tech ecosystem can generate insights and boost productivity. 

How to Handle GenAI Security Issues

Here is a flexible software security review framework that organizations can use to improve their security posture.

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