Yaroslav Kuflinski

Yaroslav Kuflinski is AI/ML Observer at Iflexion. He has profound experience in IT and keeps up to date on the latest AI/ML research. Kuflinski focuses on AI and ML as tools to solve complex business problems and maximize operations.

Most Recent

3 Must-Haves for a Self-Service Portal

Yaroslav Kuflinski

A hybrid approach to customer service appears to be the most appropriate strategy, smartly balancing self-service and human support.

Six Things

The Biggest Issues From 2024

By Paul Carroll

Based on readership, these are the themes that most resonated with subscribers to Six Things in 2024.

AI Revolutionizes Insurance Underwriting

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities. 

6 Principles for Customer Experience Excellence

Insurers can transform customer experience through strategic digitization and AI-powered innovation.

5 Ways to Modernize Customer Communications

Rather than use communications merely to satisfy operational and compliance requirements, insurers should leverage them to build trust and stand apart from competitors. 