Barry Zalma

Barry Zalma has dedicated his life to insurance, insurance claims and the need to defeat insurance fraud over the last 55 years.

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An International Access Symbol on Asphalt Road

Why A New Market for Small Businesses Is Needed

Barry Zalma

Current insurance types don't protect small businesses from trolls abusing the Americans with Disabilities Act. A new endorsement could address the problem.

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The Need for Excellence in Claims Handling

Barry Zalma

Insurers that decide they can handle claims with young, inexpensive, inexperienced and untrained claims handlers should be accosted by angry stockholders.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.