Brad Hawkins

Brad Hawkins is senior vice president of products and solutions at ServicePower and oversees product management and pre-sales engineering across North America and Europe. A long-time veteran in the world of field service technology, Hawkins brings more than 20 years of experience in workforce management software.

Most Recent

Person sitting at a desk on a computer

Modernizing Insurance for the Digital Era

By

AI can help insurance providers automate job scheduling and keep numerous requests organized so that downtime and unnecessary travel are eliminated.

All Articles

digital

A Better Approach to Extended Warranties

By

Field service management software can digitize steps of the warranty workflow to improve customer satisfaction and provide quality and convenience.

Six Things

climate change

What Trump 2.0 Means for Climate Initiatives

By Paul Carroll

With a president-elect who talks about the "climate hoax," insurers can play a key role in ensuring that progress continues on resilience in the face of climate change.

Embedded Insurance: A Major Disruptor

Embedded insurance promises to disrupt insurance distribution as well as product and help close the “protection gap”--the 50% of all economic losses not covered by insurance.

1

Can AI Serve as a Concierge?

Life insurers need to provide customers a more human experience, and AI can serve up poignant insights, at the moment of truth, when it matters most.

2

Transforming Insurance Operations With AI

As carriers and agencies adapt to hybrid work models, AI-powered tools are becoming increasingly crucial for maintaining efficiency and quality of service.

3

The 'Digital Roundtrip' of Insurance

Think of agencies as a relay team: Connecting all systems, people, and stages of the client journey and policy lifecycle makes the baton handoffs much easier.

4

6 Keys for Policy Management Software

Integrating insurance policy management software with the rest of an agency's tech ecosystem can generate insights and boost productivity. 

5

How to Handle GenAI Security Issues

Here is a flexible software security review framework that organizations can use to improve their security posture.

6

ITL Recommends

How Brokers Can Optimize Their Carrier Strategies

The Five Things Agencies Must Do Before the Hard Market Ends

By

ice cube

Beyond Silos: Strengthening Operational Resilience with Integrated Risk Management

By

square cube light

A Novel Approach to Curbing Healthcare Costs

By

Insurance Thought Leadership

al lewis interview

Realignment in Insurance: Business Models, Product, Value-Added Services

By

ITL Partner: Majesco

looking glass

How to Navigate Social Inflation

By

Crowd on Beach

Managing Loss Control With Location Intelligence

By

Wrecked Home Furnitures Interior

A Practical Approach to AI in Insurance

By

Frederik Bisbjerg

arrangement of tools