Brad Hawkins

Brad Hawkins is senior vice president of products and solutions at ServicePower and oversees product management and pre-sales engineering across North America and Europe. A long-time veteran in the world of field service technology, Hawkins brings more than 20 years of experience in workforce management software.

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Modernizing Insurance for the Digital Era

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AI can help insurance providers automate job scheduling and keep numerous requests organized so that downtime and unnecessary travel are eliminated.

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A Better Approach to Extended Warranties

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Field service management software can digitize steps of the warranty workflow to improve customer satisfaction and provide quality and convenience.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

1

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

2

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.

3

Secret Powers Behind Super Insurance Agents

Three technologies are transforming insurance agents into digital-age concierges for their customers.

4

How to Tackle Third-Party Security Challenges

As insurance firms grapple with rising cyber threats, effective B2B identity management becomes crucial for protecting sensitive data.

5

Keys to Commercial Property Insurance Management

Data-driven technologies reshape commercial property insurance as managers tackle evolving risks and regulatory demands.

6

ITL Recommends

What AI Means for Compliance

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Insurance Thought Leadership

Casey Beckman Future of RIsk

8 Trends Shaping the Future of Insurance in 2025

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ITL Partner: Majesco

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From Trust to Technology: The Tipping Point for Insurance Customers

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ITL Partner: Majesco

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How Brokers Can Optimize Their Carrier Strategies

Beyond Silos: Strengthening Operational Resilience with Integrated Risk Management

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Blending AI With Human Interaction

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AI Reshapes Future of Workers' Comp

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Deep Mind

Broken Trust, Insurance Industry Included

By

Stephen Applebaum

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