Concetta Yates

Concetta Yates is vice president of customer strategy and industry solutions at SS&C Blue Prism.

She previously was a system engineer at Cisco and senior principal product strategy manager at Oracle and held director roles with VMware and Cohesity.

Most Recent

3 Steps to Streamlining Insurance Processes

Concetta Yates

AI and business process management are key ingredients of intelligent automation, along with robotic process automation.

Six Things

The Third Wave of AI

By Paul Carroll

After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

Insurance Fraud Rises as AI Powers Scams

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

Dashcams Combat Rising Wave of Insurance Fraud

As dashcam adoption surges, these devices are becoming crucial weapons against rising insurance fraud and staged accidents.

5 Client Retention Strategies for Insurance Agents

The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.