Customer Experience

Choosing the right policy handling application may unlock significant value; the wrong one may impose a strategic constraint for years.

While millennials may appear to be a poor target for insurers today, their fortunes will change over the next 10 years.

Knowing which technologies to use and how to use them will improve customer satisfaction, retention and growth.

The industry recently perked up its ears and started investing in technologies that other industries have leveraged for years. Why now?

With chatbots poised to play an ever greater role, several important questions remain for insurance companies.

Application programming interface (API) protocols let agencies' software seamlessly move data and tasks from one step of a process to the next.

While 2018 saw many legacy carriers conduct pilots on improving the customer experience, it is imperative for the rest to act now.

Customers and distributors now expect instant gratification in day-to-day insurance transactions.